Shipping policy

Shipping Policy — House of OH

We ship orders from Johns Creek, Georgia, USA.

Order processing time
Orders are processed within [1–3] business days (Monday–Friday, excluding holidays) after payment is confirmed.

Shipping methods & delivery times
We primarily ship via [USPS / UPS / FedEx]. Estimated delivery times:
– Standard shipping (domestic US): [3–7] business days after dispatch
– Expedited shipping (domestic US): [2–3] business days after dispatch

Delivery times are estimates only and may be affected by carrier delays, weather, or peak seasons.

Shipping rates
Shipping rates are calculated at checkout based on order value, weight, and destination, or as flat-rate options where available.

Order tracking
When your order ships, you’ll receive a shipping confirmation email with tracking information (where available).

International shipping
At this time, we [do / do not] offer international shipping. If we ship internationally, customers are responsible for any customs duties, taxes, or import fees charged by their country.

Address information
Please ensure your shipping address is complete and accurate. We aren’t responsible for lost or delayed shipments due to incorrect or incomplete addresses.

Lost or damaged packages
If your package arrives damaged, or you believe it has been lost in transit, contact us at Nedra@HouseofOH.com within ** 5 days ** with your order number and photos (for damage), and we’ll assist you case-by-case.

Returns & exchanges
Please refer to our Return/Refund Policy page for details on returns and exchanges.